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Why you should really be user experience testing...

Posted by Lisa Boughton on 16-Apr-2018 12:18:23

User experience testing (also known as UX testing or usability testing) is when a product or service is evaluated by testing it with representative users in order to improve its usability. It’s become increasingly important in recent years as more and more brands understand the importance of improving their digital user experience - especially as most people’s everyday lives now depend on technology. Today’s customers know exactly what they want - and that’s exactly why UX testing is so valuable: it allows you to understand your customer's’ journey and access deep shopper insights so you can be completely confident you are nailing your offering and not losing out to competitors.

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Topics: Qualitative Fieldwork

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