Hands on a laptop to represent software for online insight communities

7 questions you need to ask before choosing MROC software

Are you thinking of making the move to market research online communities?

Or maybe you’ve already done so, but you’re not quite satisfied with your platform provider and are thinking about switching to a different one?

Either way, prepare to be confronted with a whole range of different options, each with its own pros and cons.

There are several types of MROC platform out there that can help you run a Market Research Online Community (MROC). But because MROCs have particular needs, you must be sure that the platform you choose has the right features – and that means you need to be asking the right questions to discover how to achieve great engagement in your MROC.

To help you determine which platform will be best for managing your market research online insight communities before you commit to a purchase, make sure you ask these seven key questions:

7 questions to ask before purchasing MROC software

1. Does your platform enable use on mobile?

In today’s on-the-go world, mobile-capable software is extremely important for market research because so many people now use their tablets and smartphones for much (or even most) of their online interaction.

In fact, mobile phones made up 52.2% of website traffic last year, compared to 16.2% in 2013 – essentially, the popularity of mobile phone web searches has more than tripled in just six years!

But using websites or software on a mobile platform can be a wildly different experience than using them on a laptop or desktop computer.

Because smartphones and tablets are smaller and touch-based, software developers have to think differently about the user experience for those platforms.

This means it is critical that you get an online insight community platform that is not enabled for mobile as an afterthought, but one that really takes the unique needs of mobile users into account.

2. Is it available through an app or a mobile site?

Apps are extremely popular, of course, and can be very user-friendly. However, the advantage of using web-based software that can be accessed through a mobile site rather than only an app, is that there aren’t as many privacy concerns, it won’t drain the battery as quickly as using an app, and, most importantly, it isn’t limited to certain devices.

A “device agnostic” platform make things easier for everyone, since it can be utilised by people using computers, tablets, smartphones, or any other devices, and it also doesn’t matter whether they are using Mac or PC, iOS or Android - both are critical elements to getting solid results from your community.

Concept graphic of graphs in greens, white and greys, to represent online insights communities software

3. Can I white label the site?

Software that offers white labelling is highly useful because it allows you to present the platform so that it looks like an extension of your own brand, making the user experience utterly seamless for the participants in your market research online insight communities.

This can boost brand identification and eliminate any potential confusion that might otherwise come with involving third-party software.

4. What security measures are in place?

As people now do everything from shopping to paying bills on the internet, online privacy and reliable security measures are increasingly in high demand. This is equally true for MROCs, where the participants are very likely to be sharing personal, sensitive information in their online interactions.

To ensure the privacy of your insight communities, you should seek out an MROC platform that provides – at the very least – 256 bit SSL encryption. You should also consider password protection, respondent privacy for tasks which need to be kept private, and notifications that tell respondents when tasks will be viewable by all members of your Market Research Online Community.

Concept graphic of a security shield in greens, white and greys, to represent online insights communities software

5. Can respondents delete and/or review recordings after they have been posted?

The ability to easily share photos, graphics, video, and other media is one of the hallmarks of market research online communities, so participants will frequently be asked to upload recordings that they have created on their own devices.

It’s very useful for respondents to be able to make changes to their recordings if they’re not happy with them, or even to be able to delete files that they may have accidentally uploaded, avoiding embarrassment and other potential problems. Not all platforms enable this, so it’s important to inquire.

6. How are the respondents' files processed and accessed?

Where you can access your files and in what format may seem like a minor consideration at the outset, but opening non-standardised file types can be a real problem and trying to use files that aren’t compatible with your editing software can really slow you down.

Similarly, a clunky process for respondents can cause frustration and dropouts, particularly if uploading via mobile is really slow or unstable.

You don’t want community participants to be bogged down with technical troubles when they need to be concentrating on providing substantive responses for your research, so make sure that these details are taken into consideration when choosing your software.

Concept graphic of a world map on a screen, a phone app login screen and a "..." speech bubble in greens, white and greys, to represent online insights communities software

7. How would you rate the MROC software's usability?

This is the final “big picture” question you should ask before making a selection, because ease of use – both for respondents at the front end and for clients and researchers on the back end – will determine how well the software serves your market research online communities.

Simply put, is it easy to use, or do you think it will cause confusion among the respondents?

What next?

If you’ve received favourable answers to all the above questions from your selection of MROC platform providers, consider which one coincides best with your available budget, and make your final decision from there!

Of course, choosing the right platform is only the first step in getting the results you want from your online insight community.

Our team at Angelfish have created a handy checklist to guide you on your MROC journey, all the way from how to set up a community to increasing engagement throughout the study. Ensure your MROC gets the best possible start by downloading the free checklist today!

CTA Banner: The Ultimate Checklist For Your First Market Research Online Community

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